Help

Answers before you need them. A desk when you do.

Common questions about private transfers on cealio, from booking to reception.

FAQ

Frequently asked

When is the fare confirmed?: The price is settled at booking. No meter, no surprise after you land.
What is terminal reception?: On airport journeys, your driver meets you with a name sign and escorts you to the vehicle.
Can I book by the hour?: Yes. Hourly hire keeps a dedicated car and driver for meetings, dinners, or a full day of appointments.
Which cities do you cover?: cealio currently serves key hubs across Turkey, including Istanbul, Antalya, Izmir, Mugla, Ankara, Kayseri, Trabzon, and Bursa.

How we help

Most questions are answered here or in your booking. When something is unusual, our team reads every message — include your reference to move faster.

01

Booking, reception, hourly hire, and hub coverage — covered before you write.

02

Confirmed journeys show timing, driver details, and updates in your account.

03

Still stuck? Message us with your reference. Logged-in members can also open a support chat.

Your journey

01
Before you book
Choose airport transfer or hourly hire, confirm the fare, and share flight details when relevant.
02
On the day
Track updates in your booking. Your driver waits with a name sign at the terminal when meet and greet is included.
03
After travel
Receipts and trip details stay in your account for reference.

Standard

Confirmed fares, vetted partners, and composed reception — whether you book for yourself or arrange for a guest.

Help

Tell us what you need. Include a booking reference if you have one.

We reply within one business day.

We reply within one business day.

Help

Write to us and we will help with calm precision.