1. Parties
This Purchase Agreement / Distance Sales Agreement (the "Agreement") is concluded between:
Seller / Service Provider (Platform): Tavaktech LTD (“cealio”), Office 106, 9 Brewers Lane, Richmond, Surrey, TW9 1HH, UK, Company No. 16563260, email hello@cealio.com; and
Buyer / Customer: the natural or legal person completing the Booking on the cealio Platform (the "Customer").
2. Subject
This Agreement covers the sale of Platform arrangement services and the facilitation of chauffeur-driven transfer / hourly hire services ordered electronically via cealio websites, apps, or authorized remote channels, in accordance with applicable consumer and e-commerce rules (including, where applicable, Turkish Law No. 6502 on Consumer Protection and the Distance Contracts Regulation).
Physical road transport is performed by independent Carriers as described in the Passenger Transport Agreement. The price paid to cealio includes Platform services and the transport fare collected for arrangement with the Carrier, as itemized at checkout.
3. Basic characteristics of the service
- Service type: private transfer, airport transfer, and/or hourly chauffeur hire (as selected).
- Route / duration: as specified in the Booking.
- Vehicle class: as selected (subject to operational substitution within equivalent class if required).
- Extras: child seats, meet & greet, additional stops, etc., if purchased.
- Performance date/time: as confirmed in the Booking reference.
- Total price: as shown at payment confirmation, including taxes unless stated otherwise.
4. Formation of contract
4.1. The Customer submits an order by completing checkout and accepting the required legal checkboxes.
4.2. cealio confirms the order by electronic confirmation containing the Booking reference. The Agreement is formed upon such confirmation.
4.3. Quote flows: where a quote is issued, acceptance within the validity period and subsequent confirmation create the Agreement.
5. Price and payment
5.1. Prices are displayed in the selected currency. Promotional discounts (including member fares) apply only as stated.
5.2. Payment methods may include credit/debit cards and other methods enabled at checkout. Authorization may include pre-authorization holds.
5.3. The Customer warrants they are authorized to use the payment method. Suspected fraud may lead to cancellation without transport performance.
5.4. Invoices / e-archives are provided electronically where legally required.
6. Performance
cealio will arrange a Carrier and communicate driver/vehicle details when available before pickup. Performance of the ride is subject to the Passenger Transport Agreement. If performance becomes impossible due to force majeure, remedies follow the Refund Policy and mandatory law.
7. Right of withdrawal (distance contracts)
7.1 Services tied to a specific date
Under applicable distance-contract rules, the right of withdrawal may not apply to contracts for services related to leisure / transport to be provided on a specific date or within a specific period (and analogous exemptions). Chauffeur transfers booked for a specific pickup time typically fall within such exemptions.
7.2 Voluntary cancellation
Regardless of statutory withdrawal, cealio offers contractual cancellation rights under the Booking’s cancellation policy and the Refund Policy. Those rules — not a generic 14-day withdrawal — govern refunds for date-specific transfers.
7.3 Digital / Platform elements
Where a separate digital product is sold without a dated transport component, mandatory withdrawal rules for digital content/services may apply as required by law; this will be stated at purchase if relevant.
8. Customer obligations
The Customer must:
- provide accurate passenger, route, flight, and contact information;
- ensure Passengers are ready at pickup;
- ensure luggage and passenger counts match the Booking;
- pay all amounts due;
- ensure Guests comply with safety and conduct rules.
9. Defective performance and complaints
Complaints about Platform issues should be sent to hello@cealio.com with the Booking reference. Complaints about the ride should include time, location, and evidence. cealio will investigate with the Carrier. Remedies may include goodwill gestures, partial refunds where policy allows, or other measures — without admitting liability.
10. Personal data
Personal data is processed under the Privacy & Cookie Policy and Privacy Notice.
11. Default and termination
If the Customer fails to pay, provides fraudulent data, or materially breaches this Agreement, cealio may cancel the Booking. Completed rides remain payable. Termination does not affect accrued payment obligations.
12. Amendments
cealio may update this Agreement for future purchases by publishing a new version. Confirmed Bookings remain governed by the version accepted at checkout, except where mandatory law requires otherwise.
13. Governing law and jurisdiction
Laws of the Republic of Türkiye apply. Consumer arbitration committees and courts competent under mandatory consumer law may be used by Consumers. Otherwise, İstanbul courts and enforcement offices are authorized.
14. Effective acceptance
By checking the acceptance box and completing payment, the Customer acknowledges they have read this Agreement, the Passenger Transport Agreement, and the Refund Policy, and agree to be bound by them.
15. Seller information
Tavaktech LTD Office 106, 9 Brewers Lane, Richmond, Surrey, TW9 1HH, UK Company No.: 16563260 Email: hello@cealio.com